Claim OwnershipThe Recognition Factor: Transforming Workplace Culture | A Scratchie Podcast
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© 2025 The Recognition Factor: Transforming Workplace Culture | A Scratchie Podcast
Description
Discover how instant recognition and rewards are revolutionizing workplace culture across industries. Each week, join us for insights from leaders who are transforming their organizations through innovative approaches to employee recognition - from safety excellence in construction to exceptional service in quick-service restaurants.
What happens when you recognize good work the moment it happens? How do you build a culture where everyone feels valued? Through conversations with industry pioneers, behavioral scientists, and organizational leaders, we explore how immediate recognition drives lasting change.
Learn how companies like McDonald's are using Scratchie to reward excellence on the spot, how construction leaders are revolutionizing safety culture, and how organizations across all sectors are using instant recognition to boost engagement, productivity, and innovation.
What You'll Learn
- How to implement effective recognition programs
- The science behind instant rewards and behavior change
- Real success stories from diverse industries
- Practical strategies for cultural transformation
- Latest trends in workplace engagement
- Industry-specific implementation insights
Who Should Listen
- Operations and district managers
- HR and culture transformation leaders
- Safety and compliance professionals
- Performance management specialists
- Team leaders and supervisors
- Anyone interested in building better workplaces
New episodes release weekly. Join us to discover how recognition is reshaping the future of work.
Visit scratchie.com to learn more about transforming your workplace culture through instant recognition.
19 Episodes
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Mental health expert Nick discusses the critical importance of mental wellbeing in workplace settings, particularly in high-risk industries like construction where suicide rates dramatically exceed physical workplace fatalities. • Mental health is often the "invisible elephant in the room" – recognized as an issue but not understood in scale • Workplaces typically have extensive systems for physical safety but lack equivalent protocols for mental wellbeing • Creating "alert communities" mean...
What makes us truly fulfilled? Is it happiness, success, or something deeper? In this thought-provoking conversation, Christian Schnepp reveals his groundbreaking "Science of Good Times" framework that challenges conventional thinking about motivation and fulfillment. Drawing from physics, psychology, and his personal journey, Christian explains how energy flow determines whether we experience a "good time" or struggle against internal resistance. Unlike traditional happiness theories, his a...
What if everything you thought you knew about business failure was completely wrong? Drawing from five generations and "170 years" of family business experience, Larry Mandelberg challenges conventional wisdom with a provocative claim: businesses don't fail—they commit suicide through their own decisions. This conversation takes you deep into the hidden patterns behind organisational failure. Mandelberg, author of "Businesses Don't Fail, They Commit Suicide," reveals how his research across ...
What if improving safety performance could actually boost your profits rather than drag them down? Mike Frick's remarkable journey proves exactly that. From his early days in construction where he learned safety fundamentals from his father ("not losing my fingers was my incentive") to running teams with zero accidents and industry-leading profit margins, Mike shares the practical wisdom that transformed his approach to workplace safety. The turning point came after attending OSHA training,...
What separates truly resilient leaders from the rest? Yusuf Khoja brings decades of experience working alongside icons like Oprah Winfrey, Tony Robbins, and Richard Branson to answer this crucial question. His journey from failed law student to globally recognized leadership expert reveals powerful lessons about turning obstacles into opportunities. At the heart of our conversation lies a compelling problem—the critical difference between what we recognize and how we recognize it. Yusuf shar...
What if your sense of security at work is just smoke and mirrors? Find out as we chat with Ben Hutchinson, a safety professional and PhD candidate, who takes us on his journey from human factors to exploring the depths of organizational safety. We challenge the notion of false safety systems and their symbolic nature, dissecting real-world examples like the Pike River mine disaster to illuminate the chasm between perceived and actual safety. Ben's insights push us to rethink how we approach s...
Ready to unlock the secrets behind truly transformative workplaces? Join us as we chat with Jurriaan Kamer, the organizational transformation expert and author of "Unblock," who is redefining the way we think about recognition and motivation in the workplace. Kamer shares his fascinating journey from IT, highlighting why self-organizing teams are integral in bridging the gap between complex problem-solving and the traditional management approach. Discover how embracing frameworks like Kinefin...
Rich Alderton, a seasoned expert in adaptability intelligence, takes us on a transformative journey from the shop floor to the boardroom, sharing insights on how change, psychology, and immediate recognition can revolutionize workplace behavior. Rich's compelling narrative highlights the significance of cultivating an adaptable mindset, allowing individuals and organizations to not just embrace change but thrive on it. With a rich background in the pharmaceutical industry, Rich illustrates ho...
Can recognising good behaviour be more powerful than training? In this episode, learning and development expert Paul Matthews shares groundbreaking insights on why many safety training programs fall short and how positive reinforcement can transform workplace behaviour. Paul, CEO of People Alchemy and author of multiple books on learning transfer, draws on his extensive background in engineering and L&D to explain why traditional approaches to safety training often fail to create lasting...
In this episode, Scratchie co-founders James Kell and Garry Mansfield discuss their exciting expansion into the quick-service restaurant industry through a partnership with McDonald's. They explore how Scratchie's instant rewards platform is being adapted beyond traditional safety applications to recognize and encourage positive workplace behaviors in new sectors. The conversation covers their firsthand experience in McDonald's operations, insights from recent meetings in Chicago with global ...
In this episode of the Scratchie Safety Podcast we explore the cutting-edge intersection of technology and workplace safety. Our mystery guests dive deep into how modern tech is revolutionising age-old principles of positive reinforcement, creating safer and more engaged work environments. Key topics include: The shift from lagging to leading safety indicatorsHow gamification is transforming safety cultureThe power of instant recognition in changing behaviorWhy positive reinforcement i...
In this episode of the Scratchie Safety Podcast, host James Kell sits down with Peter Berry, Managing Director at Peter Berry Consultancy and a global leader in workplace safety and engagement. With decades of experience in organisational psychology and safety management, Peter shares invaluable insights that could change how we approach safety in the workplace. The conversation covers topics such as the link between employee engagement and safety performance, the impact of leadership on work...
Get ready for a no-holds-barred discussion as we sit down with Josephine Taylor, a trailblazing safety leader at construction giant John Holland, in Episode 8 of the Scratchie Safety Podcast. With a background in nursing and a rebellious streak that led her to challenge the construction industry's safety status quo, Josephine shares her unconventional journey and bold vision for change. In this episode, we dive deep into the construction world's safety challenges, from ineffective toolbox tal...
Andrew Ferguson joins James for a far-ranging career conversation spanning construction safety, insurance, and community empowerment. Beginning in the union movement fighting for better worker protections, Andrew grew to lead one of Australia's largest construction unions for 30 years. He's met the grieving families of members lost to a workplace accident. This deeply personal understanding of safety's human impact still motivates him today. Now Managing Director of specialist insurance broke...
What interventions actually prevent workplace accidents in the long run? Johnny Dyreborg, co-author of a seminal systematic review analysing 60,000 safety studies, shares evidence-based insights. We unpack findings on the inefficacy of awareness campaigns and “carrot” rewards alone. Johnny stresses the importance of leadership communication, safety climate, and worker involvement for sustaining culture change. How can we move from safety as a priority in words to safety as a priority in actio...
How is Denmark consistently top 3 in workplace safety globally? Pernille Thau, Head of Department at leading Nordic consultancy Human House, gives insights into Vision Zero. Pernille shares psychological keys behind its 7 Golden Rules, including management commitment and employee participation. We discuss challenges of safety bureaucracy, control vs commitment culture, and leading indicators. Does vision drive action? Tune in to discover Pernille’s view on enabling open & honest safety di...
How can insights from psychology transform workplace safety? Dr. Nicole Celestine joins us to explore the science behind safety incentives. With expertise in organisational behavior and motivation, Nicole provides fascinating context on gamification. We discuss how tools like Scratchie’s positive reinforcement app can drive engagement by fulfilling needs for autonomy, competence, and connection. What motivates us at work? How can leaders encourage intrinsic motivation? Tune in as Nicole and t...
In this candid discussion, Scratchie founders James and Gary dig into the root problems in construction safety culture. Why does compliance fall short? They explain how incentives can balance the over-reliance on penalties and rules. Hear how a simple idea - rewarding safe behaviors with scratch cards - evolved into the Scratchie app. Piloted on an iconic Apple store build, the concept sparked a revolution in motivating and engaging workers. James and Gary also tackle common objections to inc...
The founders of Scratchie share their origin story in the very first episode of the Scratchie Safety Podcast. James Kell and Garry Mansfield take us back to the beginning - from a chance meeting to piloting simple scratch cards that reward safe behaviors onsite. What sparked their journey to make safety more positive? Tune in to find out how it all started and where these workplace safety innovators hope to go next in Episode 1. Ready to take the next step? Visit https://www.scratchie.com/boo...
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